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The Cash Application Specialist I will report to the Director of Credit. They will mainly be responsible for assisting the cash application function. Deductions management, offsets, and write-offs are included. Telephone and e-mail communication is involved. That may be with internal or external customers.

ESSENTIAL FUNCTIONS:

• Ability to build relationships with both internal and external customers.
• Retrieve and process bank files for auto-cash application in an ERP System.
• Apply payments to customer accounts via remittance information from multiple sources.
• Reconcile and balance daily cash receipts with General Ledger accounts.
• Move Accounts Receivable items and payments across various General Ledger accounts though basic Accounting knowledge.
• Use MS Excel to complete various tasks.
• Perform various administrative functions for accounts, which may include recording contact changes for a customer.
• Contact customers by telephone and e-mail to discuss the reasons for short payments.  Record data in Get Paid system and forward to appropriate department for resolution.
• Help customers with various payment methods, including a third-party electronic payment portal.
• Apply credits and unapplied payments, assist customers in reconciling accounts.
• Provide requested information to customers such as invoice copies and check application detail.
• Attendance during regular work hours and overtime as required.

SKILLS & ABILITIES:

• ???Education:  Bachelor's Degree (four year college or technical school) desired, Field of Study: Accounting, Information Technology, Business Administration, Marketing, or Communications preferred.

• Experience:  Four plus years of experience in Commercial Cash Application desired.  Deduction or chargeback resolution experience preferred.  Credit and Collections experience a plus.

• Computer Skills:  MS Office including Word, Excel, and Outlook.  Basic Excel knowledge desired, with advanced understanding a plus.  ERP System experience and familiarity with Accounts Receivable Specific Automated Software preferred.  Experience retrieving and processing bank files for auto-cash application in an ERP system desired.  Knowledge of third-party electronic payment portals preferred.

• Certifications and Licenses:  National Association of Credit Management (NACM) Certification a plus.

• Other Requirements:  Ability to interact professionally with others; including co-workers, vendors, and customers.