Summary

The National Account A/R Administrator will be responsible for overseeing the sizeable accounts receivable of one or more of Weber’s major national accounts.  These customers often demand more of suppliers and can pose very unusual, costly problems; their compliance guides have more stringent requirements for doing business with them and they utilize more complex/sophisticated support systems which suppliers must access to either obtain or deliver information.  National accounts are typically managed by a Weber Sales Vice-President or a Director of National Accounts.  Problems that arise when selling these customers are often challenging and can require much tracking and compiling information for analysis.

Given the importance of a national account, required interaction with more senior managers and the complexity of problems, the National Account A/R Administrator must have an appropriate level of experience, be very familiar with Weber policies and procedures, have good business savvy and possess strong interpersonal skills.

Essential Duties and Responsibilities include the following, other duties may be assigned 

• Monitor the receivables to insure timely invoice payment of usually significant dollar receivables
• Analyze deductions and reconcile the account; when policy conflict exists, initiate necessary internal review to prevent or minimize further disputes
• Maintain excellent records of all verbal or written customer contact as well as related internal communications; document all unusual settlements in order to facilitate comparisons to future like settlements

Attendance/Punctuality

Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications to perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Education and/or Experience

• High school diploma required.  College degree is not required but some college course would be beneficial and/or five to eight years experience in A/R administration in a manufacturing environment.  NACM classes, seminars and/or designations preferred but not necessary.

• Prior experience working with well known national retailers would be helpful.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations. Need to compile and understand the significance of data as it relates to a particular problem; develop a methodology for compiling and presenting critical data in a way that will clearly define a problem or support conclusions

Certificates, Licenses, Registrations

NACM classes, seminars and/or designations preferred but not necessary

Other Skills and Abilities

• Have good to strong PC and Excel skills
• Use Microsoft Office, particularly know fundamentals for creating excel spreadsheets
• Be a strong SAP user

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: 

May be asked to attend an offsite customer visit if located in reasonable within driving proximity to the Weber office.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: 

No special requirements or limitations.